Last updated: 12 August 2026
1. Scope and applicable frameworks
We handle personal information in line with applicable requirements, including Kuwait Law No. 20 of 2014 issuing the Electronic Transactions Law and CITRA's Data Privacy Protection Regulation issued under Decision No. 26 of 2024. Where relevant, we also consider Saudi Arabia's Personal Data Protection Law and the UAE Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.
2. Information we collect
When you contact us, we collect the name, email address, company, service selection, message, and locale you provide. The website may also receive limited technical and security data needed to operate reliably.
3. How we use information
We use your information to respond to enquiries, understand the requested service, protect the website, maintain business records, and improve the clarity and performance of the experience.
4. Basis for processing
We process information to respond to your request, take steps toward a possible engagement, meet legal obligations, and pursue legitimate operational and security interests. Where consent is required, you may withdraw it.
5. Service providers and disclosure
We do not sell personal information or share it for advertising. Providers supporting hosting, email delivery, security, and privacy-conscious measurement may process limited information only as needed to provide those services. We may disclose information where required by law.
6. Retention
We retain personal information only for as long as needed for the stated purpose, legal obligations, dispute resolution, and enforcement of agreements. Retention periods are reviewed against the systems and providers actually in use.
7. Cross-border processing
Some service providers may process information outside your country. Where applicable, we use appropriate contractual and operational safeguards for those transfers.
8. Your rights
Depending on the law that applies, you may request access, correction, deletion, or a copy of your personal information, object to certain processing, or withdraw consent. Contact us to make a request.
9. Security
We use reasonable technical and organisational safeguards designed to protect information from unauthorised access, alteration, loss, or misuse. No internet transmission or storage system can be guaranteed completely secure.
10. Changes to this policy
We may update this policy when the website, providers, or legal requirements change. The build date shown above identifies the published version.
Official references
Contact us
Questions about these policies can be sent to info@ventramgroup.com.
